Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, and our furniture.
Yes! We offer 100% free standard UK delivery on all orders. There are no hidden fees – the price you see is the price you pay.
Cash on Delivery allows you to pay for your furniture when it arrives at your doorstep. You can inspect the item first and only pay if you're completely satisfied. No advance payment is required.
Absolutely. We offer a 14‑day hassle‑free return policy. If you're not fully satisfied, simply contact our support team and we'll arrange a return or exchange.
Most UK orders are delivered within 1‑3 business days. We also offer a next‑day delivery option at checkout for urgent orders.
Yes, we offer a white‑glove placement service. Our team will unbox, assemble, and position your furniture in your chosen room. This service is included in your delivery.
We use high‑quality, sustainable materials including solid hardwoods (oak, walnut, rubberwood), premium upholstery fabrics, and durable engineered wood where appropriate. All our products meet UK safety standards.
Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also check the status of your order anytime in your account dashboard.
Yes, we use industry‑standard encryption and security protocols to protect your data. We never share your information with third parties without your explicit consent.
Currently we operate on a Cash on Delivery basis. However, we are exploring interest‑free instalment options – stay tuned for updates!
Many of our products are available in a range of fabrics and colours. Please check the product page for available options. For custom requests, contact our team and we'll do our best to accommodate.