Frequently Asked Questions

In-stock furniture pieces are delivered within 1 to 3 business days. Handcrafted velvet sofas, corner sets, and ottoman storage beds are delivered within 3 to 7 working days. You will receive an SMS and email notification confirming your 2-hour delivery window on the scheduled date.

Yes. We offer a complimentary white-glove room placement service. Our delivery team will carefully carry your items directly into your room of choice, including upper floors and staircases, provided access pathways are clear.

We recommend measuring the width, height, and diagonal clearance of all entrance doors, hallways, stairwells, and turns prior to placing an order. Compare these against the product dimensions on our specification sheet. Our modular sofas and split-headboard beds are engineered for easy passage through standard UK doorways.

Yes. Once your order is placed, our logistics coordinator will call or message you via WhatsApp to agree on a delivery date that fits your schedule. Drivers call 30 to 60 minutes prior to arrival on delivery day.

Cash on Delivery allows you to order premium furniture without paying any money upfront online. You inspect your furniture in your home upon delivery, verify its craftsmanship and condition, and pay the driver directly only when completely satisfied.

Zero. There are no deposit requirements, credit card processing surcharges, or hidden fees. The exact price listed at checkout is the full amount you pay upon delivery.

We accept physical GBP cash upon delivery as well as instant mobile bank transfer and chip & PIN card payments via our drivers' handheld secure payment terminals.

Yes, Cash on Delivery with Royal Furniture is 100% legal, safe, and fully compliant with UK Consumer Trading Standards. Because payment occurs upon physical inspection, your legal consumer rights under the UK Consumer Rights Act 2015 remain active from the moment of transfer.

In accordance with the UK Consumer Rights Act 2015 and Distance Selling Regulations, you have 14 calendar days from delivery to request a return or exchange. Items must be unused and in original condition. Our team handles collection directly at your home.

All Royal Furniture sofas, corner sets, ottoman beds, and wardrobes include a comprehensive 5-Year Manufacturer Frame & Structural Guarantee. This warranty protects internal hardwood frames, spring systems, and structural joinery against manufacturing defects or structural failure.

Because you inspect the item upon delivery with Cash on Delivery, you can decline the item at the door without paying anything. If a hidden defect is discovered after delivery, contact our 24/7 support team within 48 hours for immediate repair, replacement, or full refund at zero extra cost.

Yes. 100% of our upholstery fabrics, foams, and interior fillings strictly comply with the UK Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989, 1993, and 2010). All items carry official fire safety compliance labels.

For Cash on Delivery orders, if an item is rejected at the door, no funds are transferred. For returned items paid via card or bank transfer, full refunds are processed to your original payment method within 3 to 5 business days following item collection.

We specialize in commercial-grade Plush Velvet, Crushed Velvet, Bouclé, Chenille, and Linen fabrics. Our fabrics feature high Martindale rub ratings (35,000+ double rubs) for stain resistance, high durability, and luxurious soft feel.

Yes! You can request complimentary fabric swatches in custom colors (including Plush Grey, Cream, Navy, Emerald Green, Charcoal, Black, and Mustard) by chatting with our design team on WhatsApp or submitting a request online.

An Ottoman bed features a hydraulic gas-lift piston mechanism that smoothly lifts the mattress base to reveal deep under-bed storage space. Our heavy-duty gas pistons are rated up to 800N, allowing effortless lifting even with thick pocket-sprung mattresses.

You can purchase bed frames individually or pair them with our orthopaedic, memory foam, or 3000-pocket sprung mattresses at discounted bundle pricing on the product page.

Yes! Professional assembly is available upon delivery. Our experienced assembly technicians will unbox, assemble, fit gas-lift pistons, connect sofa sections, and clear away packaging. You can add Assembly Service during checkout.

Vacuum velvet regularly using a soft brush attachment. For minor liquid spills, blot immediately with a dry microfiber cloth without rubbing. For deeper stains, use specialized velvet upholstery cleaner or professional steam cleaning.

Our frames are constructed from sustainably sourced solid kiln-dried UK hardwood timber, reinforced joinery blocks, and heavy-duty steel brackets designed to withstand heavy daily use.

Many of our corner sofas feature modular or universal chaise layouts, allowing you to configure the chaise section on either the left or right hand side during assembly. Check the product specification tab for orientation details.

Simply browse our store, select your desired dimensions, fabric, and color options, add items to cart, and choose 'Cash on Delivery' at checkout. Enter your UK shipping address—no credit card details required!

Yes. You can modify fabric choices, color, size, delivery address, or cancel your order anytime prior to dispatch without any penalty. Contact our WhatsApp support team or email info@royalfurnitures.store.

We offer 24/7 customer care via WhatsApp (+44 7529 661726), phone, and email support. Our dedicated UK customer service team handles warranty claims, replacement parts, and general advice promptly.